Oxin Nutrition gives you the option to refund or replace the products within 7 days of the receipt of the order. We will either replace the product, exchange, or issue a credit note if the product requested is out of stock.
In the below mentioned cases Refund, Returns & Exchanges are not possible.
There are certain scenarios where it is difficult for us to support Returns & Exchanges such as those listed below
- Opened or used boxes will not be accepted as returns.
- For issues like allergic reactions, gastric issues, headache, flavor like/dislike, flavor difference from one brand to other, etc., products will not be applicable for return. Please consult a doctor before buying any of our products.
- Return request is made outside the specified time frame.
- Product is damaged because of use or product is not in the same condition as you received it.
- Products with tampered or missing serial numbers and MRP label.
- Items that are returned without original packaging, freebies, or accessories.
- Improper storage of product. (As instructed on the product label)
What do I do if the product I’ve received is not as described?
If the product after opening is not as described, we request you to call +91 8806332959 / firstname.lastname@example.org immediately for assistance. You will be requested to share images/Lot no/product details etc. If the product received is not up to our standards, you will receive a replacement, exchange or refund for the same.
This is entirely upto the discretion of the company
I need to return an item; how do I arrange for a pickup?
You can contact us on
+91 8806332959 / email@example.com for further assistance.